At Lucas Wanders, we strive to ensure customer satisfaction. Please read our refund, return, and exchange guidelines carefully before making a purchase.

1. Refund and Return Eligibility

• You may request a refund or return within 3 days of receiving your order.
• Items must be unused, undamaged, and in their original packaging to qualify for a refund or exchange.
• Proof of purchase ( receipt or order confirmation) is required for all refund and return requests.

2. Conditions for Refunds and Exchanges

Refunds or exchanges are applicable in the following cases:

• The item received is defective or damaged.
• The wrong item was delivered.

Note: Items not meeting the above criteria will not be eligible for a refund or exchange.

3. Refund Process

• Refunds will be processed via Cash on Delivery only at the time of product return.
• The refund will be issued after the returned item has been inspected and approved.

4. How to Initiate a Return or Exchange

To request a return or exchange:

1. Contact our customer support team at [email protected] within 3 days of receiving your order.
2. Provide details about the issue along with proof of purchase.
3. Follow the instructions provided by our team for returning the product.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products damaged due to customer misuse.
• Items without their original packaging or proof of purchase.

6. Warranty Guidelines

Currently, we do not offer warranties on any products.

7. Shipping Costs for Returns

• Customers are responsible for any shipping costs associated with returning items, unless the return is due to a defective or incorrect product.

Contact Us

If you have questions about our Refund/Return Policy, feel free to contact us: [email protected].